Frequently Asked Questions & Answers

Where are your products manufactured?

Level Developments products are manufactured in our facilities in the United Kingdom.   We have extensive manufacturing capability onsite including CNC machining, PCB Assembly, automated glass workshops and electronic and mechanical assembly departments. You can find out more about Level Developments here.

Where do you deliver?

We deliver our product worldwide from our UK warehouse.  We have numerous logistics partners to ensure the product you have ordered arrives quickly, safely and securely, wherever the location.

How fast is the shipping?

Shipping speeds depend on location, and on the option chosen during checkout or when ordering.  Below is an approximate guide:

UK: Next business day

US: 2 business days to major destinations, 3-4 days for more remote locations

Europe: 2-3 business days

Worldwide: 4-6 business days

Currently, there is a global airfreight capacity issue and some additional customs checks across Europe, so some shipments are having slight delays.

What is your returns policy?

If you decide you no longer need the product or have ordered in error, the products can be returned for a full refund within 30 days of arrival.  This does not apply to parts that have been made to order.

The items must be returned at the buyer’s cost, and the refund will not include the original shipping charges. The parts must be returned in as-new condition with no sign of use otherwise, the return will not be accepted.

Do you provide a warranty on your products?

All of our products are warrantied for 2 years from the date of purchase.  Rechargeable batteries have a 1-year warranty.

This warranty does not cover damage caused by the customer, modifications, abuse or misuse or operation outside of the published specifications.  Full details of our warranty policy can be found here.

What payment methods do you accept?

For online orders, we accept all major debit and credit card providers, including VISA, MasterCard, American Express and JCB.  If you’re making payments internationally you may need to contact your card issuer to authorise international transactions.  We also accept payment by TT (bank transfer).

My card transaction was declined, what do I do now?

If you’re experiencing payment difficulties this may be due to your bank or credit card issuer not authorising international transactions, so please check this with them.  If whilst ordering online you can’t make payment there is a feature to send the order without payment.  This will send the order across to us and then one of our sales team will contact you to arrange payment.

You can also get in touch with us via our Contact Us page and we will help you solve whatever problem you are having.

How do I request a price?

Pricing for many of our products is shown online.  If you need a written quote or a price for a product or quantity that is not shown online, please head over to our Contact Us page or use the details below,  ensuring you quote the product name and required specification such as order quantity.

E-mail: [email protected]

Call: +44 (0)20 8684 1400

Do you offer customisation or custom development?

We specialise in finding optimised solutions for customers applications, and the majority of our sales are for custom or customised products.  Due to the upfront cost involved in product customisation, it is usually only viable for volume orders or ongoing OEM business.

Please Contact Us with the details of what you need and we can discuss what we can offer.

Do you offer a volume product discount?

Yes, we do.

If you need a larger quantity than is priced on the website, or require pricing based on an ongoing regular requirement please Contact Us so we can offer our best possible quote.

How Do I Get Support?

We have real people waiting to support you. You can use the live chat feature on our website to get immediate answers or you can contact us by phone or email.

If you need support regarding your order (lead times, shipping dates, amendments) then please contact our customer support at:

[email protected]

If you need technical support for a product then please contact:

[email protected]

Do you have sales representatives in my area?

Most of our sales are made direct.  We do have several partners around the world that can provide a local way to purchase if purchasing internationally is not desirable.  Please Contact Us with your location and details, and we will connect you with a local partner that can support you.

Do you ship from the US?

All of our products are shipped from the UK.  Delivery time from the UK to the US is 2-4 days depending on location.

Can I collect my order from the Chicago Office?

This office does not hold stock.

Can I open a credit account with you?

If you plan to order regularly then we would be happy to open a trading account with you.  We require some information and the process usually takes 2-3 weeks to complete.  Please Contact Us to start this process

Can I get a VAT invoice for my order?

All orders are shipped with an invoice hard copy and emailed as a soft copy to the contact details we have on file. UK invoices will include VAT.

What is the HS code for my inclinometer/level order?

Most of our products are shipped under the Harmonised Tariff Code (HTC) 90318020.  This code is exempt from import duty to most worldwide destinations, although you should check for your specific region to be sure.

Are all of your products shown on the website?

We have many products that are not currently shown on our website, so if you need something that you can’t see relating to levels, vials or inclinometers, please Contact Us with the details and we will try to find a solution for you.

Can you accept a bank transfer (TT) or PayPal if I place my order online?

Yes.  There is a feature to send the online order without payment.  This will send the order across to us and then one of our sales team will contact you to arrange payment which can include payment by PayPal or TT.

Are the stock and lead times shown on the website accurate?

The stock on the website is accurate.  Some items have to be configured or tested before despatch, so it may be that the despatch date is 1-2 days after the order date, even though the item shows as in stock.  The lead times on the website are estimates.  Currently, there is high global demand for our products and some of the components we use in them.  This is causing longer than expected lead times.  For an accurate time, please Contact Us with your requirements

Can I get a receipt for my payment?

If you do not get an automatic e-mail confirming payment or if you need a receipt please get in touch with us by e-mailing [email protected].